Social & Emotional Intelligence

Emotional intelligence, social intelligence, social empathy, and social and emotional learning (SEL) are overlapping concepts increasingly accepted in western literature as key to effective leadership and lifelong success. There is a slight difference between these concepts, though they are related.

History of Social & Emotional Intelligence

In the 1920s, the concept of social intelligence was first proposed by Thorndike involving the “ability to understand and manage people” (Crowne, 2009, p. 151).

Later, Peter Salovey and John Mayer (1990) were credited with helping coin the term Emotional Intelligence (EI). Goleman (1995a) proposed that our success is dictated by how intelligently we act, which is driven by our capacity for both rational and emotional intelligence – two sets of mental activity that act as partners. In 1994, a gathering was held at the Fetzer Institute to discuss strategies to support students’ social and emotional capacities, as well as their academic performance where the term, Social and Emotional Learning was established. 

Definitions of Social & Emotional Intelligence

A few definitions include:

Emotional intelligence (EI) definitions tend to involve three components – (a) awareness of and the regulation of one’s emotions, (b) the perception and empathy towards another’s emotions, and (c) the use of both to inform one’s action in relationship (Salovey & Mayer, 1990). People with high EI are better at using emotional information to achieve goals and solve problems (Kilgore et al., 2017).

Social and Emotional Learning (SEL) is more specifically defined as the process through which children and adults understand and manage emotions, set and achieve positive goals, feel and show empathy for others, establish and maintain positive relationships, and make responsible decisions."" (CASEL website, 2020; Weissberg et al., 2015). Research also indicates that mindful compassion practices result in similar outcomes as SEL programs (Ludvik & Eberhart, 2018).

Social Intelligence & Social Empathy involve our impact on others, often at a societal level. Social intelligence includes empathy and emotional attunement to others, along with other interpersonal capacities developed through SEL and as a part of emotional intelligence (Goleman & Boyatzis, 2008). Social empathy is “the ability to more deeply understand people by perceiving or experiencing their life situations and as a result gain insight into structural inequalities and disparities” (Segal, 2011, p 266).

Mechanisms of Social & Emotional Intelligence

There are two kinds of emotional intelligence that are measured by researchers – ability EI – which includes one’s theoretical understanding of emotion and their cognitive capacities for perceiving and using emotional information, and trait EI – which involves subjective, self-perception, and normal behaviors in social situations where emotion is relevant (Kilgore, et al, 2017; O’Connor et al., 2019).

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Emotional intelligence involves activation of several neural networks that are involved in emotion, perception, regulation, and decision-making, many of which are also engaged through mindfulness practice (Bishop et al., 2004; Dahl et al., 2015; Davis & Hayes, 2011; Hölzel et al., 2011b; Isbel & Summers, 2019; Kilgore et al., 2017; Luberto et al., 2019; Ludvik & Eberhart, 2018). One of the capacities of emotional intelligence is empathy. Empathy usually involves three mechanism: (a) perceiving and mirroring another person’s emotions, (b) perspective-taking and making meaning of those emotions through the awareness of self and other, and (c) taking empathic action based on that information (Gerdes & Segal, 2009; Segal, 2011).

Segal (2011) posits that empathy alone is not enough to guarantee moral action. But a deeper understanding of the context and personal experiences are necessary to catalyze social responsibility and action towards social justice (Segal, 2011). Because we are more likely to identify with those who are like us, empathy requires a foundation of strong personal values and a social justice lens to help overcome stereotyping and blaming of outgroups (Segal, 2011). As such, the framework for social empathy also has a three-part mechanism: (a) experiencing empathy, (b) gaining insight and knowledge about inequality and disparity, and (c) embracing and acting towards social justice (Segal, 2011). 

In terms of social-emotional learning, there are five competence domains that are developed through SEL programs (CASEL website, 2020):

  1. Self-awareness: This includes accurately assessing one’s strengths and limitations and possessing a well-grounded sense of confidence and optimism.

  2. Self-management: The ability to regulate one’s emotions, thoughts, and behaviors effectively in different situations.

  3. Social awareness: The ability to take the perspective of and empathize with others. This includes pro-social behavior, empathy, compassion and gratitude.  

  4. Relationship skills: The ability to establish and maintain healthy and rewarding relationships with diverse individuals and groups.

  5. Responsible decision making: The ability to make constructive and respectful choices about personal behavior and social interactions and contributing to the wellbeing of self and community.

SEL involves the concept of fluid intelligence, which cultivates cognitive flexibility (considering another’s perspective or solving problems in multiple ways), working memory (recalling information and applying it meaningfully), and inhibitory control (redirecting attention after a distraction or impulse) (Ludvig & Eberhart, 2018). This process is basically identical to capacities cultivated by mindfulness practice.

Measuring Social & Emotional Intelligence

There are more than 30 different and frequently used measures of EI, and most explore the participant’s perception and regulation of emotions in oneself and others, and capacity to use emotions and emotional understanding purposefully (O’Connor et al., 2019).  

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The ability EI questionnaires require respondents to solve emotion-related problems to show they understand how emotions work (e.g., what emotion might you feel if you lost your wallet?) (O’Connor et al., 2019). The measurement tools that assess trait EI use self-report questionnaires that explore typical behavior related to emotion (O’Connor et al., 2019). The task-based, ability questionnaires are better able to assess capacity on emotional tasks than the self-report, trait questionnaires (Brackett et al, 2006; Kilgore et al., 2017; Salovey, et al., 2009). But, these measures do not predict typical behavior and are weaker predictors of outcomes (O’Connor et al., 2019). Overall, O’Connor et al. (2019) recommend the Trait Emotional Intelligence Questionnaire (TEIQue, Petrides and Furnham, 2001) as the best comprehensive measure of trait EI and the Caruso Emotional Intelligence test (MSCEIT, Mayer, Salovey, Caruso, 2002a,b, 2003) as the best tool for measuring ability EI.

SEL outcomes are hard to measure, and are often assessed through self-report surveys of students and educator observational assessments (Elias, 2019; Ludvig & Eberhart, 2018). Some positive outcomes verified by a large-scale meta-analysis include academic achievement, self-awareness, emotional regulation, and good decision-making, good relationships with others, prosocial behavior, empathy, and feeling connected (Weissberg et al., 2015).

Social intelligence is usually measured through self-evaluation along three sets of capacities – social information processing, social skills, and social awareness (Frankovsky & Birknerová, 2014). The psychometric approach towards social intelligence involves evaluating a person as high or low in a set of abilities, whereas the personality approach assesses behavior within a variety of interpersonal circumstances (Frankovsky & Birknerová, 2014). One such tool is the 21-item Tromsø Social Intelligence Scale (TSIS, Silvera, Martinussen & Dahl, 2001), a self-report scale that evaluates social information processing, social skills and social awareness. The MESI Methodology (Frankovsky & Birknerová, 2014) is a 21-item self-report tool using the psychometric approach to evaluate social intelligence along three factors of manipulation, empathy, and social irritability.

Challenges with Measuring Social & Emotional Intelligence

Overall, there is a lack of scientifically-objective measures of emotional intelligence (Pfeiffer, 2001). Some challenges include:

  • Self-report instruments are not easily validated, lack consistency with test developer’s intentions, and are prone to social desirability bias (Brackett et al., 2006; Kilgore et al., 2017; Pfeiffer, 2001; Salovey, et al., 2009).

  • Further, like in the self-report measures of mindfulness, a person’s level of emotional intelligence may also distort their ability to assess their own EI (Brackett et al., 2006).  

  • In terms of SEL programs, there is no consensus on what activities these should entail, how long they should be utilized, and how to measure the impact (Ludvig & Eberhart, 2018).

Future Recommendations for Research

The following are recommendations for future study in social and emotional intelligence:

  • More research is needed to understand the process by which emotional intelligence works within interpersonal relationships and a social context, including the role of gender, culture, power dynamics, and how emotional intelligence influences social functioning (Brackett et al., 2006; Salovey et al., 2009).

  • More studies are needed that explore whether increased levels of emotional intelligence result in more social intelligence and prosocial behavior, resulting in greater social impact.

  • Because emotional intelligence involves both self-awareness, subjective perceptions as well as behavioral capacities, utilizing some form of both trait and ability-based EI measures will provide the most comprehensive assessment of emotional and social intelligence (Kilgore et al., 2017).

  • Additional research is needed to understand the key drivers of successful outcomes among environmental factors (e.g., classroom, teachers, community, etc.), student capacities (e.g., emotional regulation, decision-making, etc.), age, and ethnic, and cultural contexts for SEL programs (Ludvig & Eberhart, 2018; Weissberg et al., 2015).

Applications of Social & Emotional Intelligence

Social and emotional intelligence may be a capacity that supports movement towards social change.

If the development of emotional intelligence is based on self-awareness, emotion regulation, perspective-taking, and appraisal, (Gerdes & Segal, 2009; Goleman, 1995a; Goleman & Boyatzis, 2008; Salovey & Mayer, 1990), then one way that emotional intelligence can be fostered is likely through mindfulness practice, given mindfulness also cultivates these same capacities (Bishop et al., 2004; Dahl et al., 2015; Davis & Hayes, 2011; Hölzel et al., 2011b; Isbel & Summers, 2019; Luberto et al., 2019).  We know that mindfulness and emotional intelligence both contribute to empathy and compassion, which in turn leads to prosocial behavior (Goleman & Boyatzis, 2008; Segal, 2011; Weissberg et al., 2015). But more sustained helping behavior and a more fully-developed social justice orientation also requires (a) an understanding of the context of social inequity and (b) strong, internalized values towards beneficial action (Segal, 2011; Weissberg et al., 2015; Wilhelm & Bekkers, 2010).  

Dispositional empathetic concern is fostered early on by a moral, internalized orientation towards helping others (Wilhelm & Bekkers, 2010). These internalized values are the determinant of whether people help beyond being confronted by a spontaneous need or beyond ways that feed the ego (Wilhelm and Bekkers, 2010). SEL programs that foster social awareness, connectedness, gratitude, active listening, cooperation, ethical choices, empathy, and responsible action, especially during adolescence when such internalized values are established, can then be significant in driving prosocial behavior (CASEL, 2020; Weissberg et al., 2015; Wilhelm & Bekkers, 2010). When combined with an understanding of structural inequity, this can lead to action that can benefit positive social change (Segal, 2011). To foster a greater level of global citizenship, this requires a sense of belonging with greater humanity, which is also built upon empathy, respect for diversity, and social responsibility (Ludvig & Eberhart, 2018).